To continue, or start, receiving payments through Melio, you need to complete a short activation process. This involves confirming your receiving bank account and submitting your business and ownership details.
If you experience any issues while submitting your business information you can read about troubleshooting them here and learn more about card network declines here.
Activating Get Paid takes around 4–5 minutes.
In this article:
- Getting started with Get Paid
- Add or confirm your receiving bank account
- Add your business and ownership details
Getting started with Get Paid
1- Select Get Paid in the left sidebar.
2- A banner appears at the top of your dashboard prompting you to complete your business profile.
- If you're new to Get Paid, select Set up payments to begin.
- If you're already using Get Paid, select the + button to add your additional details.
If you're already set up on Get Paid, you can also add your required business details directly from the email sent to the email address on your account.
3- Review the introduction screen, which outlines the information you will need to complete activating your account, and select Continue to proceed.
Add or confirm your receiving bank account
4- To add a bank account, select + Add bank account. A pop-up opens to guide you through connecting your bank securely via Plaid.
6- Enter your phone number and select Continue. Plaid uses your phone number for two-factor authentication.
Plaid lets you securely connect your bank account using two-factor authentication (2FA). You'll need your online banking credentials to complete this step. Melio uses Plaid to connect to most major U.S. banks.
7- Choose your bank from the list, or use the search bar to find it.
If you don't see your bank listed, you'll need to manually connect your bank account and verify with a micro-deposit. This method takes about 1-2 days.
Scroll all the way down and select Link with account numbers.
From there, continue following the steps outlined in this guide.
8- Select Continue to log in.
9- Enter your bank login credentials and select Sign in.
10- To verify your identity, select Mobile to receive your code, then select Get code.
11- In Verification, enter the code you receive and select Submit.
12- Check the box next to the bank account you want to connect to your account.
13- (Optional) Scroll down to "Select additional information you want to share" and check the 2 boxes.
14- Select continue.
15- Review and accept the terms and conditions, then select Connect account information.
16- Select Save to save your bank account with Plaid, or finish without saving.
17- Select Continue to proceed with activation. Your bank account has now been connected successfully.
Add your business and ownership details
18- Enter your business details. The fields shown will depend on your business type and generally include your business address, tax information, and owner details. Select Continue when done.
The EIN field will not be pre-filled, even if you have already entered it in your account settings. The system will require you to re-enter your full EIN to proceed.
19- Enter your business ownership information. Select Continue when done.
20- Once your details have been submitted, select Go to dashboard to return to your Get Paid dashboard.
That's it! Your activation is now complete and your Get Paid account is ready to accept customer payments. You can start creating invoices and sharing payment links directly from the Get Paid dashboard.
If you run into any issues while submitting your business information, please see our guide on troubleshooting a blocked Get Paid account. For more on how card network approvals work, see our guide on card network declines. To learn more about getting started with Melio Get Paid, read more here.