If you're having trouble connecting a business card for expense management, work through these steps.
Step 1: Double-check your card details
Re-enter your card number, expiration date, and security code carefully. Make sure you're using a business credit card - personal cards aren't supported.
Step 2: Check for a known outage
Card connections are processed by our card data partner, Astrada. If there's a temporary outage on their end, connecting a new card may not work. Try again in a little while.
Step 3: Make sure the card isn't already connected elsewhere
A card can only be connected to one Melio account at a time. If you've already connected this card to a different Melio account, disconnect it there first.
Step 4: Confirm the card is active
1 - From the Cards tab, select the Inactive cards filter.
2 - If the card appears in the list, it means it was deactivated. You need to add the card once again.
Step 5: Complete the card issuer verification process
Your card issuer may have its own enhanced security protocols. One of the most common is 3D Secure. Make sure you've completed the verification process on the issuer's side to connect your card successfully.
Still can't connect?
Contact us with the exact error message you're seeing, and we'll help you troubleshoot further.