Void a check that hasn’t been deposited

  • Updated

If you chose a check as a delivery method, you may have received an email letting you know that it wasn’t deposited yet. You can contact your vendor to remind them to deposit the check.

Alternatively, you can void the check and resend the payment.
Or void the check and get the funds back in your account.

 

Void a check that hasn’t been deposited 

When a check is not deposited, you get a reminder email 14 days after the check was sent to your vendor. 

On day 15, you can void the check and resend the payment, or get your funds back in your account.

You can void the check in 2 ways:

 

Void the check from the email you received

The email includes payment details like the vendor’s name, invoice number and amount. When clicking Get a refund, you’ll be directed to that payment in your Melio account to start the voiding process and then resend the payment or get a refund.

Here’s what the reminder email looks like:

email notification about the undeposited check.png

 

Void the check from your Melio account

Clicking Get a refund in the email takes you to the Payments tab.

1. Find the payment. It’s marked with a yellow label In progress and the error icon .  You can also find it in the In progress sub-tab.

payments- in progress- error.png

 

2. Click View details

3. In the payment details section on the right, you’ll see the error message.

4. At the bottom of the page, click Void check and refund or Void and resend.

failed check payment.png

 

 

How to void the check and get a refund

5. Confirm the details of the check to void and the bank account for the refund. Click Confirm.

Click Confirm.png

 

That’s it, we’re processing your refund request. This might take up to 5 days.

Processing refund.png

 

The payment will be labeled with Voiding check and will move to the Payments tab under the Failed sub-tab. The Failed sub-tab appears only when you have a failed payment.

Payments tab- Failed sub-tab.png

 

You will get an email confirmation that the check was voided and a refund was initiated. Your vendor will also be notified that the check was voided.

 

Where can I see the status of the refund?

You can see it in the Payments tab under the All sub-tub. It is labeled with Processing refund.

Payments- Processing refund.png

 

Click View details to track the refund’s progress.

track the refund’s progress.png

 

When the process is completed, it will be marked in the Payments tab with the label Refunded.

refunded.png

 

Click View details to see when the funds were returned to your bank account.

Refund completed.png

 

We’ll also notify you with an email.

confirmation email.png

 

 

How to void the check and resend the payment

You have 2 options to resend the payment:

Select how to resend the payment.png

 

 

Switch to bank transfer (ACH)

1. Enter the vendor’s bank details. Click Save bank details. 

Note: Didn’t get this page?

The vendor’s bank details are already saved to your account. You’ll see this step only if you never paid them by an ACH bank transfer.

Enter the vendor’s bank details.png

 

2. Review and confirm the rescheduled payment. 

Review and confirm the rescheduled payment.png

 

When the check is voided the payment status is changed to Failed for one business day. You can see it in the Payments tab under the Failed sub-tab.

After confirming that the check wasn’t deposited, we continue with the scheduled new payment.

 

3. In the Payments tab, under the In progress sub-tsb, the status of the payment changed to In progress. You can track its progress like any other payment.

The resent payment in the Payments tab.png

 

Resend a paper check

1. Review the address details that were used to send the undeposited check. Edit if needed. Click Continue.

Confirm or update your vendor’s mailing address.png

 

2. Choose the delivery speed. We recommend expediting your check delivery by choosing 3 business days if the bill’s due date passed. Click Continue.

Choose the delivery speed.png

 

3. Review the payment details of the second check. Click Confirm and schedule to finish.

Review and confirm the resent check.png

 

4. In the Payments tab, under the In progress sub-tsb, the status of the payment changed to In progress. You can track its progress like any other payment. 

The resent check payment in the Payments tab.png

 

Your vendor will get an email explaining that the original check was voided and payment was resent.

Was this article helpful?

0 out of 1 found this helpful

Have more questions? Submit a request