This article offers solutions to common issues when making multiple payments at the same time or paying several bills in a batch.
This article is relevant for: Core or Boost subscribers.
Below you can find the solutions to the following common issues:
- Domestic batch payments (within the US and Puerto Rico).
- International batch payments.
You can only make multiple payments at once in USD. For payments in foreign currencies, each payment must be made individually.
Domestic batch payments
There are two possible reasons you might encounter an error when making multiple domestic payments at once:
Missing delivery method
This error may occur if you haven’t set up the vendor’s preferred delivery method, especially if this is your first payment to this vendor.
You will see a warning message as follows:
How to solve this issue:
1 - Find the relevant payment in the Scheduling payments page.
2 - Under the Delivery method column, select Add method.
3 - Select a delivery method for the vendor.
4 - Fill in the details depending on the selected delivery method.
- For ACH bank transfer: vendor’s bank account and routing number.
- For paper check: vendor’s address.
That’s it. You can now proceed with your payments.
Missing industry when paying with AMEX
In specific industries, an American Express credit card payment isn’t accepted.
How to solve this issue:
1 - In the Scheduling payments page, hover over the warning sign.
You’ll see the following note: Verify your vendor's industry is approved by AMEX.
2 - Select Verify.
3 - Select the vendor’s industry category from the dropdown list.
If the vendor’s industry isn’t in the approved industry list, select the black arrow next to the error sign and select another payment method.
4 - Select Save.
That’s it. You can proceed with completing the payments.
International batch payments
If you see this warning icon next to the Delivery method, it indicates that the payment purpose hasn’t been entered.
How to solve this issue:
1 - In the Scheduling payments page, hover over the warning sign.
You’ll see the following note: Some of the required details are missing for this international payment.
2 - Select Add details.
3 - Fill in the purpose of this payment and select Save.
That’s it. You can now solve the most common batch payments issues.