All the ways to contact Melio customer support

This article provides information about how to contact Melio customer support. The support channels available based on your subscription plan are listed below.

	Go	Core	Boost	Unlimited
Melio Help Center
Live chat
Email
Callback

This article contains the following sections:

• Customer support operating hours.
• Available support channels:
  • Melio Help Center
  • Live chat
  • Email
  • Callback

Customer support operating hours

Our customer support team is available Monday through Friday, 9 AM to 8 PM EST. Closed on Federal Holidays.

Available support channels

Melio Help Center

You can find the answers you need in our help center. Browse through all the topics or use the search bar to find something more specific.

Live chat

Use our live chat to contact Melio customer support during our operating hours. This channel is available to all our users.

Core, Boost, and Unlimited subscribers receive priority support, ensuring faster response times when you start a live chat.

To open a live chat:

1 - Sing in to your Melio account

2 - Select Support in the left sidebar. 

3 - In the Contact us section, select Start a chat.

That’s it. Our customer support team will be there to help you.

Email

Get in touch with us by submitting a request form. We’ll get back to you within 24 hours inside operating hours. This channel is available to all our users.

Core, Boost, and Unlimited subscribers receive priority support, ensuring faster response times when you email us.

Callback

Boost and Unlimited subscribers can get a more personalized answer to their questions in real time from a customer success associate. 

Callback support is available Monday through Friday, 10 AM to 5 PM EST. Closed on Federal Holidays.

How to contact Melio using the callback option:

1 - Sign in to your Melio account.

2 - Select the support icon at the bottom of the left sidebar. OR select Settings on the left sidebar. Then, select Support.

3 - Under the Contact us section, select Request a callback to get a phone call from a customer success associate.

4 - Fill in the Request a callback form:

• Enter the phone number you want us to call
• Select the Issue type from the dropdown list:
  • Payment issue- you’ll need to add the payment ID
  • Account issue
  • General issue
• In the Description, tell us in detail how we can help you. 

5 - Select Submit request when you’re done. 

That’s it. Our customer success associate will call you back to assist with your request.