How to get help in Melio
Most issues can be resolved quickly using Melio's self-serve tools — no waiting required. Here's how to find the right resource for your situation.
Some features and priority support options are available on specific plans. To learn more, see our Pricing page.
- Need to resolve a payment issue or request a refund? → Support Hub
- Have a quick question about your account or data? → Agent Mel
- Looking for step-by-step guides or tutorials? → Help Center or Melio Academy
- Tried the above and still need help? → Email support or log in to your account to request a callback
Resolve issues instantly with the Support Hub
The fastest way to resolve a payment issue or request a refund — directly from your Melio account, no agent needed. From the Support Hub you can also browse the Help Center for step-by-step guides and FAQs, or visit Melio Academy for on-demand video tutorials.
👉 How to access: Select the Support iconto get started. To learn more, see the Support Hub guide.
Get instant answers with Agent Mel
Agent Mel is Melio's AI assistant, available 24/7 to answer questions about your accounts payable data — instantly, without waiting for a response.
Agent Mel is available to accounting firms and businesses on Core, Boost, and Unlimited plans.
👉 How to access: Select the Agent Mel button (sparkle icon) at the top right of the Accountants' Home or Pay dashboard.
To learn more, see the Agent Mel guide.
Couldn't find what you need? We're here to help.
If the self-serve options above didn't resolve your issue, our support team is available via email and callback.
Email support — Submit a request form from the Help Center, and we'll get back to you within 24 hours during operating hours.
Core, Boost, and Unlimited subscribers receive priority email support.
Request a callback — Schedule a phone call with a customer success associate. Callback support is available Monday–Friday, 10:00 AM–5:00 PM EST.
Callback support is available exclusively for Boost and Unlimited plan subscribers.
👉 How to access: Select the Support iconto access the Support Hub. Next, select Request a callback.